Written question – Cash infrastructure [09/07/2020]

To ask the Chancellor of the Exchequer, what assessment he has made of the effect of the covid-19 outbreak on the UK’s cash infrastructure. (69614)

Tabled on: 06 July 2020

Answer:
John Glen:

The Government recognises that widespread access to cash is extremely important to the daily lives of millions of people across the UK. The Government is engaging with the financial regulators, including through the Joint Authorities Cash Strategy Group, to monitor the impact of COVID-19 on the UK’s cash infrastructure and remains committed to protecting access to cash for those who need it, while supporting digital payments.

At the March 2020 Budget, the Chancellor announced that the Government will bring forward legislation to protect access to cash. This will ensure that those who continue to rely on cash can continue to do so in the long-term.

The answer was submitted on 09 Jul 2020 at 14:07.

 

Written question – Finance [11/06/2020]

To ask the Chancellor of the Exchequer, what support his Department is providing to people who require access to offline or face-to-face banking during the covid-19 outbreak. (55083)

Tabled on: 05 June 2020

Answer:
John Glen:

Banks, building societies, the Post Office and credit unions are working closely with the Treasury and the financial regulators to maintain branch access for essential services while balancing the needs of their customers with the safety and welfare of staff. The vast majority of branches are open, though many are open for reduced hours.

Banks, building societies and credit unions are keeping their websites up to date and we would encourage customers, wherever possible, to use online services for their banking. If customers are not able to use online forms of banking, they may choose to use telephone banking rather than using a branch. The Government advises any customer who has questions or concerns about their banking to contact their provider.

Bank customers can also use the Post Office for essential banking services as an alternative to their branch and can continue to use ATMs or cash machines as normal for cash withdrawals and balance enquiries. Furthermore, several retail banks have in place solutions for vulnerable customers who may be self-isolating, including making payments through a trusted person.

Furthermore, several retail banks have in place solutions for vulnerable customers who may be self-isolating, including making payments through a trusted person.

The answer was submitted on 11 Jun 2020 at 11:47.

Written question – Welfare [11/06/2020]

To ask the Secretary of State for Work and Pensions, when her Department’s Complaints Resolution Team plans to start accepting constituent cases from hon. Members. (53488)

Tabled on: 02 June 2020

Answer:
Mims Davies:

In response to the Coronavirus (COVID 19) pandemic, the Department for Work and Pensions have seen a significant increase in the number of people applying to our safety net welfare system. Our resources are currently focused on making payments and progressing these new claims.

All complaints and correspondence from Honourable Members are still being accepted by the Complaints Resolution Team (CRT) and are being processed and dealt with as soon as we are able. At this time the attention of the CRT is focused on cases that concern vulnerable citizens and unlocking benefit payments. Honourable Members are encouraged to contact the Department if we have not identified a case as a priority.

The answer was submitted on 11 Jun 2020 at 16:40.

 

Written question – DVLA [08/06/2020]

To ask the Secretary of State for Transport, when the DVLA will resume accepting (a) online and (b) postal applications and documentation from people wishing to register car purchases. (54144)

Tabled on: 03 June 2020

Answer:
Rachel Maclean:

The Driver and Vehicle Licensing Agency (DVLA)’s online services are operating as normal, including those for registering new vehicles and notifying the DVLA that the keeper of a vehicle has changed. Customers may also submit paper applications and notifications, but these will take longer to process.

The answer was submitted on 08 Jun 2020 at 15:48.

 

Written question – Employment [18/05/2020]

To ask the Chancellor of the Exchequer, what discussions his Department has had with (a) businesses and (b) trade unions on (i) the Coronavirus Job Retention Scheme and (ii) reports of businesses re-hiring former employees and then placing those employees on furlough; and if he will make a statement. (46717)

Tabled on: 13 May 2020

Answer:
Jesse Norman:

The Treasury has discussions with a range of stakeholders, including business groups, trade union representatives, and more widely.

The Government values the diversity of views that these groups provide in the policy development process, including that of the Coronavirus Job Retention Scheme.

Rehired employees may be furloughed in certain circumstances. More information, including eligibility criteria, is available in the GOV.UK guidance.

The answer was submitted on 18 May 2020 at 16:47.

 

Written question – Travel [11/05/2020]

To ask the Secretary of State for Transport, what information his Department holds on the number of people who received a cash refund for cancelled holidays within the required 14-day period as a result of the covid-19 pandemic; and if he will make a statement. (41524)

Tabled on: 29 April 2020

Answer:
Kelly Tolhurst:

The Government recognises the challenges businesses and consumers are experiencing regarding refunds for cancelled holidays and flights. We appreciate the distress and frustration consumers may be experiencing.

The department does not hold this information, we are, however working closely with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.

The answer was submitted on 11 May 2020 at 15:57.

 

Written question – Travel & COVID-19 [29/04/2020]

To ask the Secretary of State for Transport, what steps his Department is taking to ensure that people who have booked holidays that have been cancelled as a result of the covid-19 outbreak will receive a full refund in cash if they are ATOL protected; and if he will make a statement. (39667)

Tabled on: 24 April 2020

Answer:
Kelly Tolhurst:

The Government recognises the challenges businesses and consumers are experiencing regarding refunds for cancelled holidays and flights. Airlines are working hard to answer the high call volumes and to process the very large number of applications for refunds.

The Government appreciates the distress and frustration consumers may be experiencing. The Department for Transport is in regular conversation with UK airlines and working closely with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.

The Civil Aviation Authority wrote to UK airlines and some non-EU carriers last week to emphasise their approach on the issue of refunds and setting out their expectation that airlines make refunds in a reasonable period.

The answer was submitted on 29 Apr 2020 at 16:43.