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Job vacancy – caseworker

Working for:  Ronnie Cowan MP for Inverclyde

Job Title:  Caseworker (permanent contract)

Location:  Constituency office in Greenock, Inverclyde. 

Travel around the constituency or to Westminster may be required. 

Hours: full time (37.5 per week, with occasional evening or weekend working when time off in lieu will be given)

Salary:  £21,529 – £31,705

Details:  Ronnie Cowan MP is looking for a Caseworker, to work in his constituency office in Inverclyde.  This a perfect opportunity for someone with excellent administrative and IT skills, who works well in a small team, has a positive attitude, and would like to gain experience in a Member of Parliament’s office. 

The Caseworker will provide support to the MP’s constituents on a range of issues, such as financial, housing, immigration, and social security.  They will help to resolve problems through liaising with UK and Scottish government agencies, local authorities, charity/voluntary sector or other organizations. 

Applicants should have a strong interest in local and national politics, and an awareness of the constituency of Inverclyde.

Occasional evening or weekend work may be required.

Responsibilities will include:

  • Attend constituency surgeries and meetings.
  • Manage and progress a portfolio of casework, including logging cases, taking appropriate actions promptly, monitoring progress, analysing patterns of enquiries and producing reports.
  • Liaise with government agencies, voluntary sector and other organisations to help resolve cases. 
  • Gather relevant information to assist with resolving cases. 
  • Respond to correspondence and enquiries from constituents, including drafting letters, emails and documents.
  • Retain records and information confidentially and in line with General Data Protection Regulation (GDPR).
  • Maintain, update and develop knowledge of relevant legislation and guidance.
  • Administrative support for the office.

Necessary skills:

  • Excellent IT skills including a casework tracking system, MS Office Applications (i.e. Word, Excel and Outlook), Internet and Intranet.
  • Excellent interpersonal and oral and written communication skills, with a positive and flexible approach.
  • Ability to draft letters and emails to a high professional standard.
  • Motivated to work independently as well as the ability to work effectively as part of a small team.
  • Good office administration skills.

Interview:   Interviews will be held at 20 Crawfurd Street, Greenock, PA15 1LJ.

Start Date:  As soon as security clearance & pre-employment check questionnaire completed.

How to apply:  Please send your CV and covering letter setting out your eligibility for the role, paying particular attention to the necessary skills and responsibilities, to: ronnie.cowan.mp@parliament.uk.

Closing Date: 9th May 2022