To ask the Secretary of State for Work and Pensions, what steps his Department is taking to migrate customers from the Post Office card account. (81988)
Tabled on: 25 November 2021
This process has been ongoing for some time. The Department is writing to all Post Office card account customers to inform them that Post Office card accounts are ending and asking them to update their payment method to a transactional bank, building society, credit union or internet-based account. All Post Office card account customers receive two letters during the phased migration. Post Office card account customers who do not update their payment method to a transactional account are being migrated on a month-by-month basis to the new Payment Exception Service.
The answer was submitted on 02 Dec 2021 at 14:04.