To ask the Secretary of State for Work and Pensions, when her Department’s Complaints Resolution Team plans to start accepting constituent cases from hon. Members. (53488)
Tabled on: 02 June 2020
In response to the Coronavirus (COVID 19) pandemic, the Department for Work and Pensions have seen a significant increase in the number of people applying to our safety net welfare system. Our resources are currently focused on making payments and progressing these new claims.
All complaints and correspondence from Honourable Members are still being accepted by the Complaints Resolution Team (CRT) and are being processed and dealt with as soon as we are able. At this time the attention of the CRT is focused on cases that concern vulnerable citizens and unlocking benefit payments. Honourable Members are encouraged to contact the Department if we have not identified a case as a priority.
The answer was submitted on 11 Jun 2020 at 16:40.