Written question – Travel [11/05/2020]

To ask the Secretary of State for Transport, what information his Department holds on the number of people who received a cash refund for cancelled holidays within the required 14-day period as a result of the covid-19 pandemic; and if he will make a statement. (41524)

Tabled on: 29 April 2020

Answer:
Kelly Tolhurst:

The Government recognises the challenges businesses and consumers are experiencing regarding refunds for cancelled holidays and flights. We appreciate the distress and frustration consumers may be experiencing.

The department does not hold this information, we are, however working closely with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.

The answer was submitted on 11 May 2020 at 15:57.