- Read all the available guidance on GOV.UK before applying;
- Gather all the information and the precise calculations they need before starting their application. If they have a payroll provider, they will be able to help them with this;
- Employers can find out more in the calculation guidance where they can access a claim calculator. This will allow them to check their claim for most employees who are paid the same amount each pay period;
- Access our simple, step-by-step guide on GOV.UK for additional help.
To receive payment by 30 April, employers will need to complete an application by 22 April.
We expect to be very busy so we would ask that employers only call us if they can’t find what they need on GOV.UK or through our webchat service – this will leave our lines open for those who need our help most.
After employers have made a claim, they should:
- Keep a note or print-out of their claim reference number – they won’t receive a confirmation SMS or email;
- Retain all records and calculations for their claims, in case we need to contact them;
- Expect to receive the funds six working days after they apply, provided they claim matches records that we hold for their PAYE scheme. Employers should not contact us before this time.
- Ask their furloughed employees not to contact us directly – we will not be able to provide them with any information on individual claims.
HMRC will check claims made through the scheme and will act to protect public money against anyone who makes a claim using dishonest or fraudulent information.
We also encourage all employers to protect their own credentials and please be aware of potential scammers and opportunist criminal activity.