Guide Dog lobby of UK Parliament

Today, more than a hundred guide dog owners from across the country converged on Westminster Hall in Parliament to share their experiences of being turned away by businesses because of their dog. At the event, the MP for Inverclyde spoke to guide dog owners about the lasting impact of these refusals.

It is against the law to refuse access to a disabled person accompanied by an assistance dog except in the most exceptional circumstances.[1] Despite this, a new Guide Dogs survey found that three out of four (76%) assistance dog owners had been turned away because of their dog.[2]

Taxis and minicabs were the worst offenders – experienced by 73% of those reporting refusals in the last twelve months. Refusals at restaurants (54%), newsagents (42%) and high street shops (36%) were also common.

[1] EHRC, Assistance Dogs: a guide for all businesses

[2] Guide Dogs survey of 421 assistance dog owners, April 2019

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