Today, Ofcom announcement that broadband and landline customers will get money back from their providers when things go wrong, without having to fight for it.
The UK’s largest broadband and landline providers have agreed to compensate customers when they experience these delays, without having to ask.
Previously, only around one in seven broadband or landline customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider; and even then, only in small amounts.
Ofcom release – https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/money-back-broadband-landline-customers
Ronnie Cowan MP 